Which package did I sign up for?

To check which wine package your are subscribed to, simply sign in with your email address and password and click on ‘Account’ (Under your Subscriptions) and it will show your membership type.

Can I switch membership types?

You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders 15 days before shipping, so please switch by the corresponding date.

Cut off dates for pack changes:

  • January delivery: 15th December
  • April Delivery: 15th March
  • July Delivery: 15th June
  • October Delivery: 15th September
What wines will be in my shipment?

Scott and the team determine which wines we will include just prior to each mail out. We will detail the wines in the pre-shipment email as well as on the subscription page.

Can I choose the wines for my shipment?

Mixed packs:

The wines are chosen by Scott, Peter and the team just prior to each shipment. We promise to send you the best and most exclusive wines we have to offer. You can also always add on any of your favourites before delivery.

Straight cases:

Yes – this is completely your choice. Simply let us know which is your favourite wine and we will send you a straight 6 pack or dozen of that wine each delivery.

Custom Packs:

There is always the flexibility to create your own packs and you will always have access to the club price per bottle and free delivery but you won't receive as great a value as you will on one of our pre-set packs.

When will the next package be shipped?

The pre-shipment newsletter will be sent out on the 1st of the month prior to shipping. The cut-off date for changes and updates will be 2 weeks later, on the 15th of that month. All shipping will commence on the 1st of the month that the shipments are in. Depending on which option you choose, you will either receive two or four deliveries a year.

  • Two deliveries a year: April & October
  • Four deliveries a year: January, April, July & October
I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

Can I add more wine to my package?

Absolutely! You are welcome to order at any time via our website. Just ensure you log-in so you receive your member pricing. Please email if you have any questions or issues with your order.

When will my credit card be charged?

Payment will take place over a two week period at the beginning of the delivery month until you cancel. If you choose a gift you will be billed only for the number of months you select.

Can the courier leave my wine on my porch?

All wine deliveries will require your signature for delivery unless otherwise authorised by you directly with the courier company.

I forgot my member number… How do I find it?

Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

When can I redeem my complementary glass of wine?

You can redeem your complementary glasses of wine, one each for you and a friend, anytime you dine at The Coterie Wine Bar & Kitchen, provided you meet the following conditions:

You meet the minimum spend required to receive your complementary glass/es of $25 per person with a limit of two complementary glasses per membership.

Offer is for wines by the glass from our list valued at $9 or less.

Cannot be used in conjunction with any other offer.


I am done shopping. What now?

Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my items arrive?

You will receive an email from the courier once we have dispatched the wine with tracking information. Delivery times are between 3 to 14 business days depending on your address. If you have not received your order after 10 business days, please let us know.

Can I track my shipment?

When we finalise and ship your order, the courier company will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.

Can the courier leave my wine on my porch?

This is up to you to organise. We can make a note in the delivery instructions for you but we send all shipments without an Authority To Leave. When you receive shipping notification from the courier company, this is your chance to provide the Authority to Leave and any instructions.

Problem with your delivered products?

If your order is damaged during the shipping, it should not be left with you, if however this is the case, please let us know immediately. Leave the box unopened for the courier to collect and we will send you a new delivery ASAP.

If your order is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase.